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NEWSLETTER

CATALONIA ROYAL TULUM

BeachResort is located directly on the beach.
| ScubaScuba diving at or near hotel.
| HoneymoonsSpecial features for honeymooners available or included.

Book This Property Now

HOLIDAY INFO

PROMOTIONS / ADDITIONAL INFORMATION:



	Booking Information
	º	All bookings are made through the hotel: PH:011 52 984 875 1800 FX:011 52 984 875 1818EM:royaltulum.reservas@hoteles-catalonia.esReservation Manager-Zulema Estévez:E-mail. zestevez@hotelcopacabana.com
	º	INTERNAL REMARK

	Cancellation Information
	º	Cancellations made with 48 hours prior to arrival are subject to 1 night penalty
	º	INTERNAL REMARK

HOTEL DESCRIPTION:

Located on beautiful Xpu-Ha Beach, this deluxe adults-only resort provides a romantic setting with a peaceful atmosphere. Surrounded by native jungle trees, local plants, mangroves and cenotes (water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat).

HOTEL GENERAL INFORMATION:


General information
º	Date of built or opened: 2000
º	Date of last renovated: 2005
º	Number of buildings: 6
º	Total number of rooms: 288
º	Floors in hotel : 1
º	Floors in rooms: 3
º	Acreage of property: 5
º	Car parking on site
º	Car parking nearby
º	Check-in time: 1500
º	Check-out time: 1200
º	Late check-out available

Disability Information
º	Ramp locations: All Over

Management

	Hotel manager: Silvia Ortega
	°	Telephone: 52-984-875-1800
	°	Email: silvia.ortega@hoteles.catalonia.es

	Reservation manager: Victoria Carvajal
	°	Telephone: 011-52-984-875-1800 ext 7117
	°	Email: royaltulum.reservas@hoteles-catalonia.es

	Sales manager: Luis Dieppa
	°	Telephone: 773-867-8166
	°	Fax: 809-412-5331
	°	Email: luis.dieppa@hoteles-catalonia.es

	Accounting manager: Albert Ribbas
	°	Telephone: 34-93-236-0015
	°	Fax: 34-93-236-0059
	°	Email: ddb@hoteles-catalonia.es

Suitable for
º	Singles
º	Couples
º	Seniors
º	Groups
º	Adult only
º	Minimum guest age: 18

HOTEL LOCATION:

•	Town/Area the hotel located in: Mayan Coast

	Transfer from airport
	º	Distance(km): 75
	º	Time(mins): 45

	Surrounding areas

		Nearest Town: Downtown/City Center
		°	Distance(km): 80
		°	Time(mins): 70

		Main attraction: Tulum
		°	Distance(km): 40
		°	Time(mins): 35

		Other attractions: Xcaret
		°	Distance(km): 25
		°	Times(mins): 20

	Surrounding Facilities

		Shopping area: Playa Del Carmen
		°	Distance(km): 35
		°	Time(mins): 30
		°	Taxicost approx($): 15

		Nightlife area: Playa Del Carmen
		°	Distance(km): 35
		°	Time(mins): 30
		°	Taxicost approx($): 15

		Restaurants: Playa Del Carmen
		°	Distance(km): 35
		°	Time(mins): 30
		°	Taxicost approx($): 15

		Medical Facility: Playa Del Carmen
		°	Distance(km): 35
		°	Time(mins): 30
		°	Taxicost approx($): 15
	º	Neighbouring hotels: Xpu-HA Palace Club Maeva

	Public transportation
	º	Transportation available near hotel
	º	Public transportation
	º	Details: Bus & Taxi

HOTEL FACILITY:

•	Medical services - Doctor
•	Medical services - Nurse
•	Maid service
•	Laundry service
•	Dry cleaning
•	Room service
•	Room service hours: 12h00pm - 4h00pm
•	Wake-up service
•	Tour desk
•	Nightclub/disco
•	Outdoor theatre
•	Credit cards accepted
•	Travellers cheques accepted and cashed
•	Canadian travellers cheques accepted and cashed
•	Currency accepted in hotel Specify: USD, MXP (mexican pesos)
•	Money Exchange at hotel
•	Car rental
•	Spa on site
•	Fitness gym room on site
•	Beauty salon/barber/hairdresser
•	Shops on site
•	Library on site
•	Golf course nearby
•	Wedding packages
•	Honeymoon packages
•	Business center
•	Telephone
•	Fax
•	Internet
•	Photocopier
•	Printer
•	Meeting rooms/Conference facility
•	Bottled water available free of charge
•	Bottled water available for charge
•	Soft drink machines
•	Ice machines
•	Pool waiter service
•	Beach waiter service
•	Restaurants on site
•	Bars on site
•	Barbecue areas
•	Watersports center
•	Ironing board/Iron
•	Hairdryer
•	High chairs available in restaurants
•	Adjoining rooms available
•	Rollaway beds available
•	Others services: free WI-FI internet throughout the entire hotel. Internet corner in the Lobby ($)

ROOM FACILITY ALL:


General Information
º	Air conditioning
º	Ceiling fan
º	Shower
º	Hairdryer
º	Iron/Ironing board

Electronic Information
º	Television in room
º	Satellite/cable
º	Internet access
º	Alarm clock radio
º	Phone
º	In room safety deposit box

Amenities Information

	Mini bar
	°	Replenished
	°	Contents may include: refilled daily with bottled water, soft drinks, beer and snacks.
º	Balcony

POOL GENERAL INFORMATION:

•	Jacuzzi
•	Number of Jacuzzi: 3
•	Chairs available
•	Sun lounger available
•	Towels available

	Bar near pool
	º	Hours of operation from 0900 to 1800

	Restaurant near pool
	º	Hours of operation from 1000 to 1600

	Snack-bar near pool
	º	Hours of operation from 1100 to 1600

ADULT POOL:


	Adult pool name: Adult Pool 1
	º	Separate pool area
	º	Pool feature - Walk in
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

LOCATION TO BEACH AND FACILITY:


	Beach Information
	º	Name: Xpu-Ha Beach

	Location to beach
	º	Directly on: Beach Bay
	º	Beach on site

	Features of Beach
	º	Type of sand: soft
	º	Color of sand: white
	º	Swimmable features
	º	Public beach

	Amenities On Beach
	º	Motorized watersports allowed
	º	Clothing optional area on beach
	º	Palapas/huts on beach
	º	Lounge chairs on beach
	º	Sun umbrellas available
	º	Towels available
	º	Restaurant/snack bar on beach

RESTAURANTS:


	Restaurant name: Terrace
	º	Type Of Food: Tapas à la carte
	º	Dress code in effect
	º	Dress code details: yes
	º	Dinner
	º	Reservations required

	Restaurant name: La Palapa
	º	Type Of Food: Buffet
	º	Breakfast
	º	Lunch

	Restaurant name: Centenario
	º	Type Of Food: Mexican Specialty
	º	Air-conditioned eating area
	º	Dress code in effect
	º	Dress code details: no beach wear. a shirt with long sleeves and long pants for gentlemen are required.
	º	Dinner

	Restaurant name: La Toscana
	º	Type Of Food: Italian specialty a la carte
	º	Air-conditioned eating area
	º	Dress code in effect
	º	Dress code details: no beach wear. a shirt with sleeves and long pants for gentlemen are required.
	º	Dinner
	º	Reservations required
	º	How to reserve: limit one visit per stay.

	Restaurant name: La Selva
	º	Type Of Food: International buffet and à la carte
	º	Breakfast
	º	Lunch
	º	Dinner

	Restaurant name: Royal Grill
	º	Type Of Food: Steakhouse
	º	Dinner

	Restaurant name: Delly Pizzeria Sorrento
	º	Type Of Food: Sandwiches, pizzas, hot dogs, chicken, chips :
	º	Location: Next to the pool

BARS:


	Bar name: Tequila Bar
	º	Location: pool and beach bar
	º	Operation hours/days: open late mornings and afternoons. Hours are subject to change.

	Bar name: Maa-loo
	º	Location: On the beach
	º	Entertainment: juice bar (non alcoholic)

	Bar name: Cat's Lounge and Disco Bar
	º	Entertainment: Disco

	Bar name: Las Margaritas
	º	Location: lobby
	º	Operation hours/days: Open from 12h00 to 04h00pm. Hours are subject to change. Snacks are now available.

ENTERTAINMENT LIST:


	Entertainment name: The Zen Lounge
	º	Type of entertainment: disco
	º	Available on: Nighttime

	Entertainment name: game room/arcade
	º	Available on: Daytime

	Entertainment name: live music/international shows
	º	Type of entertainment: music and shows
	º	Available on: Nighttime

	Entertainment name: nightly entertainment
	º	Available on: Nighttime

	Entertainment name: daily activities
	º	Available on: Daytime

HONEYMOON:


Honeymoon Package Name:Honeymoon Bonus

	General Information
	°	Date From: 01-NOV-08
	°	Date To: 31-OCT-20
	°	When to reserve/request : At time of booking
	°	Marriage documentation required
	°	Further requirements to qualify: Proof of marriage certificate required upon booking. Inclusions are subject to change.

	Free Inclusions
	°	Bottle of sparking wine (AI)
	°	Fruit basket in room upon arrival (AI) (AAI)

(AI) = All Inclusive items are included with packages only.
(AAI) = Almost All Inclusive items are included with packages only.

SPORTS ACTIVITIES:


	Land sports
	º	Pool
	º	Others: gym

	Water sports - General
	º	Sailing (AI)
	º	Catamaran (AI)
	º	Kayaking (AI)

	Water sports - Special
	º	Snorkelling (AI)
	º	Others: Catamaran, sailing, kayaks and snorking limited at 1 hour per day.

	Scuba diving
	º	Scuba diving availible through hotel
	º	Courses available through : Hotel property
	º	Location: At hotel
	º	Free introductory lesson
	º	In-pool lessons/clinic
	º	Introductory course details: introductory scuba lesson in pool
	º	On site full certified course
	º	Other diving notes: watersports centre

(AI) = All Inclusive items are included with packages only.

ALL INCLUSIVE:


Package Inclusions
º	Room Category Name: Applicable To All Categories , N/A , All-Inclusive
º	Date From: 01-NOV-08
º	Date To: 31-OCT-20

Package Inclusions

	Room Service
	°	Room Service hours: 24 hours
	°	Continental breakfast only (AI)
	°	Room Service Notes: Room service hours are subject to change.

Restaurants Included
º	Breakfast available (AI)
º	Food type: Continental
º	Location: Tequila bar
º	Lunch available (AI)
º	Food type: buffet
º	Dinner available (AI)
º	Food type: buffet
º	Snacks daily (AI)
º	Hours of operation: 1000-1800 and 2300-0200 (hours are subject to change)
º	Location: Bar Margaritas (in the lobby)
º	A la carte dining (AI)
º	Limits: dress code, no reservations required, based upon availability
º	Christmas gala meal available (AI)
º	New Years Eve gala meal available (AI)
º	Use of restaurants: On site
º	Use of restaurants details: a la carte dining: mexican, italian, spanish and steak house

Beverages included
º	Domestic brand beer (AI)
º	Hours available if restrictions in place: 10h00am - 02h00pm
º	Domestic brand liquor (AI)
º	Hours available if restrictions in place: 10h00am - 02h00pm
º	International brand beer (AI)
º	Hours available if restrictions in place: 10h00am - 02h00pm
º	International brand liquor (AI)
º	Hours available if restrictions in place: 10h00am - 02h00pm
º	Comments: Bar hours are subject to change.

Beverages included

	Access to bars
	°	On site

Activities included
º	Gratuities (AI)

(AI) = All Inclusive items are included with packages only.

HEALTH AND WELLNESS:


	Fitness room/Gym
	º	Facilities on site
	º	Exercise classes (AI)
	º	Aerobics classes (AI)
	º	Spinning classes (AI)
	º	Yoga classes (AI)
	º	Private showers (AI)
	º	Sauna (AI)
	º	Jacuzzi (AI)

	Spa
	º	Facilities on site
	º	Massage services[$ payable locally]
	º	Couples treatments available[$ payable locally]
	º	Manicure treatments[$ payable locally]
	º	Pedicure treatments available[$ payable locally]
	º	Facial treatments available[$ payable locally]
	º	Body treatments available[$ payable locally]
	º	Aromatherapy available[$ payable locally]
	º	Reflexology available[$ payable locally]
	º	Specialist treatments available[$ payable locally]
	º	Sauna available
	º	Steam room available
	º	Jacuzzi/s available
	º	Hair services available

(AI) = All Inclusive items are included with packages only.

NATURE INTERESTS:

•

Notes: hotel is close to the archeological sites of Coba and Tulum

HEALTH AND SAFETY:

•	Pools Depth markers present
•	Pools Water clean and clear
•	Pools Division between adult and child pools
•	Balconies Height greater than or equal to 850 mm
•	Balconies Gaps between railings more than 100 mm
•	Balconies Safe and sturdy
•	Glass doors In rooms Large expanses of glass marked
•	Glass doors On property Large expanses of glass marked

SPECIFIC ROOM AMENITIES:


Special room amenity: Hotel Room , All-Inclusive

	Room setting
	°	Max occupancy: 3
	°	Max adult occupancy: 3

	Bedding Configuration
	°	King bed or 2 double beds

	Special Amenities
	°	Bathrobes
	°	Other: garden view,umbrella, sleepers

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Shower
	°	Hairdryer
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Alarm clock radio
	°	Phone
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Balcony
	°	Comment: balcony or terrace with umbrella
	°	Terrace

Special room amenity: Junior Suite , All-Inclusive

	Room setting
	°	Max occupancy: 2
	°	Max adult occupancy: 2
	°	Max child occupancy: 0
	°	Infant included

	Bedding Configuration
	°	King Bed

	Special Amenities
	°	Upgraded amenities
	°	Other: upgraded bathroom amenities, use of slippers, umbrella.

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Shower
	°	Hairdryer
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Internet access
	°	Phone
	°	In room safe/safety deposit box
	°	Charge: 0.00

	Amenities Information
	°	Mini bar
	°	Balcony
	°	Terrace
	°	Coffee maker

	Others
	°	Sitting area

Special room amenity: Royal Honeymoon , All-Inclusive

	Bedding Configuration
	°	King bed or 2 double beds

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Shower
	°	Hairdryer
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Internet access
	°	Alarm clock radio
	°	Phone
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Replenished
	°	Contents may include: refilled daily with bottled water, soft drinks, beer and snacks.
	°	Balcony

SHOPS ON SITE:

•	Gift shop
•	Mini grocery store
•	Clothing store
•	Jewellery store
•	Internet cafe
•	Local Vendors Stalls
•	Art gallery
•	Local arts and crafts
•	PADI/Dive center shop

MEETING AND CONFERENCE ROOM:


Meeting Room Name: Meeting and Conference Rooms
º	Room capacity: 150

Meeting Room Name: Meeting and Conference Rooms

	Meeting co-ordinator name: Jeymy Santos
	°	Title: Public Relations
	°	Telephone: 52-984-875-1800
	°	Fax: 52-984-875-1818
	°	e-mail address: jsantos@hotelcopacabana.com

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75 Eglinton Ave East
Toronto, Ontario
M4P 3A4

Phone: (416) 485-6060
Toll-free: 1-877-485-6060
For general inquiries click here info@sunquest.ca

Mon - Fri: 9:00am - 8:00pm
Sat: 9:00am - 4:00pm

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