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NEWSLETTER

NOW SAPPHIRE RIVIERA CANCUN -AI

BeachResort is located directly on the beach.
| ScubaScuba diving at or near hotel.
| TennisTennis at hotel or within walking distance (bringing your own equipment is recommended).
| WeddingsSpecial wedding packages available or included. Prices are subject to change.
| Kid's ClubSupervised children's activities or kids entertainment program available.
| 3 Kids

Book This Property Now

HOLIDAY INFO

PROMOTIONS / ADDITIONAL INFORMATION:



	Children
	º	Children under 5 years stay free and 5-12 years pays discounted rate, when sharing with 2 adults.

	Cancellation Information
	º	Xmas & New Year's cancellation (Dec24/04-Jan01/05)up until 14days prior to arrival - no charge 13 to 3days prior to arrival - 2nights charge Less than 3days prior to arrival/No Show - full charge entire stay. Regular cancellation/No show penalty up until 3days prior to arrival- no charge 2 to 1day prior to arrival - 1night charge Less than 24hours or No Show- 2nights charge.
	º	INTERNAL REMARK

	Booking Information
	º	Reservations via hotel reservation departmentTel: 011-52-998-872-8375Fax: 011-52-998-872-8384 or 011-52-998-872-8305Email: reservas@solmelia.com or reservas@paradisusrivieracancun.com.mx
	º	INTERNAL REMARK

HOTEL DESCRIPTION:

At this resort, there is no service that can't be provided and no request that can¿t be fulfilled. If your idea of the perfect vacation getaway is filling your days with sports and leisure activities, spa treatments, and shopping, you¿ll find it here. Or, if you prefer to just sit back & relax, you¿ll find the private beach to be the perfect resting place.

HOTEL GENERAL INFORMATION:


General information
º	Date of built or opened: 2001
º	Number of buildings: 14
º	Total number of rooms: 496
º	Floors in rooms: 3
º	Car parking on site
º	Cost per day: $0.0
º	Check-in time: 1500
º	Check-out time: 1200
º	Late check-out available
º	Check-out details: with charge

Disability Information
º	Ramp locations: Lobby bar, Pool

Management

	Hotel manager: Hotel
	°	Telephone: 011 52 998 872 8383
	°	Fax: 011 52 998 872 8384
	°	Email: paradisus.riviera.cancun@solmelia.com

	Reservation manager: Giacomo Margiotta
	°	Telephone: 52-998-872-8375
	°	Fax: 52-998-872-8384 or52-998-872-8305
	°	Email: reservas@solmelia.com and reservas@paradisusrivieracancun.com.mx

	Sales manager: Paquita Torres- Director of Sales
	°	Email: paquitat@sol-group.com

	Accounting manager: Xavier Ortega
	°	Telephone: 305-929-5400 or 305-350-9828
	°	Fax: 305-358-3062

Suitable for
º	Singles
º	Couples
º	Families
º	Seniors
º	Groups

HOTEL LOCATION:

•	Town/Area the hotel located in: on the Mayan Riviera in Puerto Morelos

	Transfer from airport
	º	Distance(km): 15
	º	Time(mins): 15

	Surrounding areas

		Nearest Town: Downtown
		°	Distance(km): 30
		°	Time(mins): 30

		Main attraction: Xcaret
		°	Distance(km): 50
		°	Time(mins): 45

		Other attractions: Playa del Carmen
		°	Distance(km): 30
		°	Times(mins): 25
		°	Taxicost approx($): 30

		Other attractions: Tulum
		°	Distance(km): 130
		°	Times(mins): 90

	Surrounding Facilities

		Shopping area: Cancun (in the hotel zone)
		°	Distance(km): 30
		°	Time(mins): 30
		°	Taxicost approx($): 27

		Nightlife area: Cancun
		°	Distance(km): 30
		°	Time(mins): 30
		°	Taxicost approx($): 27

		Restaurants: Cancun
		°	Distance(km): 30
		°	Time(mins): 30
		°	Taxicost approx($): 27

		Medical Facility: Cancun
		°	Distance(km): 30
		°	Time(mins): 30
		°	Taxicost approx($): 27
	º	Neighbouring hotels: Secrets Excellence

HOTEL FACILITY:

•	Babysitting service
•	Medical services - Doctor
•	Maid service
•	Laundry facility
•	Laundry service
•	Dry cleaning
•	Room service
•	Wake-up service
•	Tour desk
•	Nightclub/disco
•	Credit cards accepted
•	Travellers cheques accepted and cashed
•	Canadian travellers cheques accepted and cashed
•	Currency accepted in hotel Specify: Mexican Pesos, American Dollar, Canadian Dollar, Euros
•	Money Exchange at hotel
•	Car rental
•	Spa on site
•	Fitness gym room on site
•	Beauty salon/barber/hairdresser
•	Shops on site
•	Golf course nearby
•	Wedding packages
•	Honeymoon packages
•	Business center
•	Telephone
•	Fax
•	Internet
•	Photocopier
•	Printer
•	Meeting rooms/Conference facility
•	Bottled water available free of charge
•	Bottled water available for charge
•	Ice machines
•	Restaurants on site
•	Bars on site
•	Watersports center
•	Childrens playground
•	Childrens pool area
•	Indoor games room
•	Game room details: table games. Game room for children age 6 and older with 6 TVs, 3 X-Boxes and 3 PlayStations; open from 1000 to 2200.
•	VCR rental
•	DVD rental
•	Voltage: 110V
•	Ironing board/Iron
•	Hairdryer
•	High chairs available in restaurants
•	Adjoining rooms available
•	Rollaway beds available
•	Cribs available
•	Others services: Theatre, Concierge Service.

ROOM FACILITY ALL:


General Information
º	Air conditioning
º	Ceiling fan
º	Shower
º	Tub
º	Hairdryer
º	Iron/Ironing board

Electronic Information
º	Television in room
º	Satellite/cable
º	Alarm clock radio
º	Phone
º	In room safety deposit box

Amenities Information
º	Mini bar

Amenities Information

	Balcony
	°	Comment: Private Balcony or Terrace with garden or poolview

	Terrace
	°	Comment: Private Balcony or Terrace with garden or poolview
º	Coffee maker

POOL GENERAL INFORMATION:

•	Jacuzzi
•	Number of Jacuzzi: 2
•	Chairs available
•	Sun lounger available
•	Towels available

	Pool bar
	º	Hours of operation from 1100 to 1730

	Restaurant near pool
	º	Hours of operation from 0700 to 2230

	Snack-bar near pool
	º	Hours of operation from 1030 to 1800

•	Others: Hours subject to change

ADULT POOL:


	Adult pool name: Pool #1
	º	Part of main pool area
	º	Pool feature - Walk in
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

	Adult pool name: Pool # 2 Royal Service (Adults only pool)
	º	Separate pool area
	º	Pool feature - Walk in
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

	Adult pool name: Pool #3
	º	Separate pool area
	º	Pool feature - Walk in
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

CHILD POOL:


	Children pool name: Kids Pool #1
	º	Pool feature - Walk in
	º	Wading
	º	Depth: 0.3 MTR
	º	Freshwater
	º	Water slide
	º	Chairs Available
	º	Sun lounger
	º	Towels available

LOCATION TO BEACH AND FACILITY:


	Beach Information
	º	Name: Caribbean Sea

	Location to beach
	º	Directly on: Beach Bay
	º	Beach on site

	Features of Beach
	º	Color of sand: White
	º	Swimmable features
	º	Public beach

	Amenities On Beach
	º	Palapas/huts on beach
	º	Lounge chairs on beach
	º	Sun umbrellas available
	º	Towels available

RESTAURANTS:


	Restaurant name: Caribbean Market Place
	º	Type Of Food: International buffet
	º	Dress code in effect
	º	Dress code details: For our indoor restaurants, gentlemen are asked to wear pants, shirt and closed shoes; ladies are asked to dress for dinner, no jeans please. For our outdoor venues, tops must be worn at all times and bare feet are not allowed.
	º	Breakfast
	º	Lunch
	º	Dinner

	Restaurant name: Terrace Grill
	º	Type Of Food: A la carte surf and turf
	º	Dinner
	º	Reservations required

	Restaurant name: Capri
	º	Type Of Food: Mediterranean
	º	Dress code in effect
	º	Dress code details: For our indoor restaurants, gentlemen are asked to wear pants, shirt and closed shoes; ladies are asked to dress for dinner, no jeans please. For our outdoor venues, tops must be worn at all times and bare feet are not allowed.
	º	Reservations required

	Restaurant name: Sumire
	º	Type Of Food: Asian Bistro w/Sushi bar and Tepanyaki tables, a la carte
	º	Dress code in effect
	º	Dress code details: For our indoor restaurants, gentlemen are asked to wear pants, shirt and closed shoes; ladies are asked to dress for dinner, no jeans please. For our outdoor venues, tops must be worn at all times and bare feet are not allowed.
	º	Reservations required

	Restaurant name: Reef Grill
	º	Type Of Food: Snack Bar and light menu, open 1030-1800 hours subject to change.
	º	Location: Pool terrace
	º	Open air eating area
	º	Dress code in effect
	º	Dress code details: For our indoor restaurants, gentlemen are asked to wear pants, shirt and closed shoes; ladies are asked to dress for dinner, no jeans please. For our outdoor venues, tops must be worn at all times and bare feet are not allowed.

•	Restaurant name:: L'Hermitage (adults only 16yrs +)
•	Type Of Food: French
•	Dress code in effect
•	Dress code details: For our indoor restaurants, gentlemen are asked to wear pants, shirt and closed shoes; ladies are asked to dress for dinner, no jeans please. For our outdoor venues, tops must be worn at all times and bare feet are not allowed.
•	Reservations required

	Restaurant name: Tequila Grill
	º	Type Of Food: Mexican, a la carte
	º	Dress code in effect
	º	Dress code details: For our indoor restaurants, gentlemen are asked to wear pants, shirt and closed shoes; ladies are asked to dress for dinner, no jeans please. For our outdoor venues, tops must be worn at all times and bare feet are not allowed.
	º	Reservations required

BARS:


	Bar name: Swim-up Bar
	º	Location: Pool

•	Bar name: Disco Bar

	Bar name: Fun Pub
	º	Operation hours/days: 2100-0200. Bar hours are subject to change.
	º	Entertainment: Karaoke and Dancing

	Bar name: Tiki Beach Bar
	º	Location: Beach
	º	Operation hours/days: 1000-1730. Bar hours subject to change.

	Bar name: El Mirador
	º	Location: Lobby
	º	Operation hours/days: 1000-2400. Bar hours subject to change.

	Bar name: Pool Bar
	º	Location: Pool
	º	Operation hours/days: 1100-1730. Bar hours subject to change

	Bar name: Lobby Bar
	º	Location: Lobby

•	Bar name: Royal Service Beach Bar
•	Bar name: Royal Service Pool Bar
•	Bar name: Lounge Bar

ENTERTAINMENT LIST:


	Entertainment name: Daily Activities
	º	Type of entertainment: our entertainment team provides a great choice of sports and games: ping pong, badminton, volleyball, aerobics, water polo, beach soccer, yoga, etc.
	º	Days of week: daily
	º	Available on: Daytime
	º	Location: Club House in the pool area

	Entertainment name: Disco (Fun Pub Karaoke with open bar and Disco)
	º	Type of entertainment: Karaoke and Disco Dancing
	º	Available on: Nighttime
	º	Hours of operation from Disco 2200 to 0200
	º	Location: Hours Subject to change

	Entertainment name: Theatre Shows
	º	Type of entertainment: Different Shows
	º	Available on: Nighttime
	º	Location: Theatre

	Entertainment name: 4 Theme Parties
	º	Type of entertainment: Theme parties
	º	Days of week: Weekly
	º	Available on: Nighttime

KIDS CLUB GENERAL INFORMATION:

•	Supervised childrens program available

	Kids club detail

		Club name: Kids Club
		°	Age range from 5 yrs to 12 yrs
		°	Days of operation: Daily
		°	Hours of operation from 1000-1300 to 1500-1700
		°	General notes: Closed from 1300-1500. Hours subject to change.

		Club name: Club 4
		°	Age range from 0 to 4 yrs
		°	Days of operation: Daily
		°	Hours of operation from 0900 to 1700
		°	Separate sleeping area
		°	Food provided
		°	General notes: cribs available. Hours subject to change.

HONEYMOON:


Honeymoon Package Name:Honeymoon and Anniversaries

	General Information
	°	Date From: 01-NOV-08
	°	Date To: 31-OCT-10
	°	Further requirements to qualify: 5 night minimum stay required, in any room category. Inclusions are subject to change.

	Free Inclusions
	°	Bottle of sparking wine (AI)
	°	Turn-down service (AI)

	Special Inclusions
	°	Breakfast in bed morning after arrival (AI)
	°	Others: 10% discount on spa services for the couple and surprise gift for the couple, rose petal turn down service and luscious tropical fruit display. In bed romantic breakfast with mimosas (one morning per stay)

(AI) = All Inclusive items are included with packages only.

WEDDING:

•	Package Name:Wedding Package "Fantasy"
•	General Package Information:.
•	Date From: 01-NOV-08
•	Date To: 31-OCT-10
•	Pay locally
•	Wedding locations:.
•	Feature of wedding:.
•	Wedding co-ordinator (AI)
•	Champagne at reception (AI)
•	Maximum number of guests: for the toast (up to 8 bottles)
•	Food feature:.
•	Amenities:.
•	Flower bouquet (AI)
•	Buttonhole/boutonniere (AI)
•	Taped music (AI)
•	Turndown service (AI)
•	Bonus/surprise gift: Alternative locations for civil ceremony, one hour post ceremony cocktail party including hors d'oeuvres, sparkling wine and still water, in room bottle of domestic red, wine or champagne on night of the ceremony for the bridal couple. Bottle of domestic champagne. Late check out for the bridal couple (subject to availability).
•	Spa treatment(Bride): 10 percent discount on spa services
•	Spa treatment(Groom): 10 percent discount on spa services
•	Legal Documentation Required:.
•	Wedding Coordinator:.
•	Coordinator name: Cecilia Garcia
•	Telephone: 52-998-872-8383
•	E-mail: romance.paradisus.riviera.cancun@solmelia.com
•	Payment details:.
•	Amount: $2290 USD
•	Details: Price includes the $990 supplement for civil ceremony. Prices and inclusions subject to change.

	Package Name:Wedding Packages

		General Package Information
		°	Date From: 01-NOV-08
		°	Date To: 31-OCT-10

		Wedding Coordinator
		°	Coordinator name: Cecilia Garcia
		°	Telephone: 011 52 998 872 8383
		°	E-mail: romance.paradisus.riviera.cancun@solmelia.com

		Payment details
		°	Minimum nights stay required
		°	Number of nights: 7
		°	Amount: Complimentary when staying in a Royal Service Suite or The Reserve Suite where applicable.
		°	Details: Couples who are not eligible for the complimentary wedding may purchase it. Inclusions are subject to change.

(AI) = All Inclusive items are included with packages only.

SPORTS ACTIVITIES:


	Tennis
	º	Total number of courts: 2
	º	Outdoor: 2
	º	Daytime (AI)

	Land sports
	º	Horseback riding[$ payable locally]
	º	Others: Table games

	Water sports - General
	º	Windsurfing (AI)
	º	Sailing (AI)
	º	Sunfish sailing (AI)
	º	Canoeing (AI)

	Water sports - Special
	º	Aqua Trykes (AI)
	º	Snorkelling (AI)
	º	Others: Reservations required for snorkeling

	Scuba diving
	º	Other diving notes: Reservations Required for Scuba Diving

(AI) = All Inclusive items are included with packages only.

ALL INCLUSIVE:


Package Inclusions
º	Room Category Name: Applicable To All Categories , N/A , All-Inclusive
º	Date From: 01-NOV-08
º	Date To: 31-OCT-10

Package Inclusions

	Room Service
	°	Room Service hours: 24 hours
	°	Room Service Notes: Room service hours are subject to change.

Restaurants Included
º	Breakfast available (AI)
º	Food type: Buffet/a la carte
º	Limits: daily
º	Lunch available (AI)
º	Food type: Buffet/a la carte
º	Limits: daily
º	Dinner available (AI)
º	Food type: Buffet/a la carte
º	Limits: daily
º	Snacks daily (AI)
º	Hours of operation: daily
º	A la carte dining (AI)
º	Days of operation: 6 different restaurants (reservations required)
º	A la carte breakfast
º	A la carte lunch
º	A la carte dinner
º	Limits: Reservations required
º	Use of restaurants: On site

Beverages included
º	Domestic brand beer (AI)
º	Hours available if restrictions in place: 1100-0200 (disco included)
º	Domestic brand liquor (AI)
º	Hours available if restrictions in place: 1100-0200 (disco included)
º	International brand beer (AI)
º	Hours available if restrictions in place: 1100-0200 (disco included)
º	International brand liquor (AI)
º	Hours available if restrictions in place: 1100-0200 (disco included)
º	Comments: Bar hours are subject to change.

Beverages included

	Access to bars
	°	On site
º	Mini bar (AI)
º	Liquor dispenser notes: In room mini-bar replenished daily.

Activities included
º	Kids club
º	Theme nights (AI)
º	Gratuities (AI)
º	Other activities if applicable: Cancun shopping tour (6 days per week)

(AI) = All Inclusive items are included with packages only.

HEALTH AND WELLNESS:


	Fitness room/Gym
	º	Facilities on site
	º	Aerobics classes (AI)
	º	Other programs: Fitness Center equipped with steppers, training bikes, weight center and Stairmasters. The gym is open from 0700-1500 (after 1500 it will be open by requests made through Serviexpress Ext.0)
	º	Private showers (AI)

	Spa
	º	Facilities on site
	º	Basic beauty services[$ payable locally]
	º	Massage services[$ payable locally]
	º	Couples treatments available[$ payable locally]
	º	Manicure treatments[$ payable locally]
	º	Pedicure treatments available[$ payable locally]
	º	Facial treatments available[$ payable locally]
	º	Body treatments available[$ payable locally]
	º	Aromatherapy available[$ payable locally]
	º	Reflexology available[$ payable locally]
	º	Sauna available (AI)
	º	Steam room available (AI)
	º	Jacuzzi/s available (AI)
	º	Hair services available

	Other wellness
	º	Meditation Rooms
	º	Meditation Pond
	º	Other specific health and wellness programs: two whirlpools, relaxation lounge, massage rooms and a selection of treatments (additional charges apply)

(AI) = All Inclusive items are included with packages only.

NATURE INTERESTS:

•

Botanical Gardens

HEALTH AND SAFETY:

•	Pools Depth markers present
•	Pools Water clean and clear
•	Pools Division between adult and child pools
•	Balconies Height greater than or equal to 850 mm
•	Balconies Gaps between railings more than 100 mm
•	Balconies Safe and sturdy
•	Glass doors In rooms Large expanses of glass marked
•	Glass doors On property Large expanses of glass marked

SPECIFIC ROOM AMENITIES:


Special room amenity: Deluxe Gardenview Junior Suite

	Room setting
	°	Max occupancy: 4
	°	Max adult occupancy: 3
	°	Max child occupancy: 2
	°	Infant included

	Bedding Configuration
	°	King bed or 2 double beds

	Special Amenities
	°	Other: 1 king bed or 2 queen beds

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Shower
	°	Tub
	°	Hairdryer
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Alarm clock radio
	°	Phone
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Balcony
	°	Comment: or terrace with garden or pool view
	°	Terrace
	°	Comment: or balcony with garden or pool view
	°	Coffee maker

Special room amenity: Family Concierge Junior Suite

	Room setting
	°	Max occupancy: 4
	°	Max adult occupancy: 3
	°	Max child occupancy: 2
	°	Infant included

	Bedding Configuration
	°	King bed or 2 double beds

	Special Amenities
	°	Upgraded amenities
	°	Bathrobes
	°	Other: Amenities kit, towels and pillows. 1 king bed or 2 queen beds.
	°	w/ Family Concierge Benefits: private family check-in, specially appointed family concierge suites, all day assistance of a family concierge (until 1800 hours), XBOX on request, personalized service for families, exclusive family activities and sports, swimming lessons, catamaran classes

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Shower
	°	Tub
	°	Hairdryer
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Alarm clock radio
	°	Phone
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Contents may include: cookies and milk
	°	Balcony
	°	Comment: or terrace with garden or pool view
	°	Terrace
	°	Comment: or balcony with garden or pool view
	°	Coffee maker

Special room amenity: Royal Service Deluxe Junior Suite

	Room setting
	°	Max occupancy: 3
	°	Max adult occupancy: 3
	°	Max child occupancy: 0
	°	Infant included
	°	Unique selling description: Adults only

	Bedding Configuration
	°	King bed or 2 double beds

	Special Amenities
	°	Other: w/Royal Service Benefits: Welcome cocktail, cold scented towels, personalized check in and out, deluxe room amenities, butler and concierge service, pillow menu, daily newspapers, turn down service, in room spa treatment (fee), continuous service of coffee, tea and pastries from 0900-1800 hours @ Private Royal Service lounge, open bar with domestic and international drinks, internet service free of charge (in lounge area), private pool and beach area with concierge service. 1 king bed or 2 queen beds.

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Shower
	°	Tub
	°	Hairdryer
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Alarm clock radio
	°	Phone
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Contents may include: Mini bottles of whisky, rum and vodka
	°	Balcony
	°	Comment: or terrace
	°	Terrace
	°	Comment: or balcony
	°	Coffee maker

SHOPS ON SITE:

•	Gift shop
•	Clothing store
•	Jewellery store
•	Internet cafe
•	Local Vendors Stalls
•	PADI/Dive center shop
•	Other shops: Cigar Shop, Travel Agency

MEETING AND CONFERENCE ROOM:


	Room Name: 4 Meeting Rooms
	º	Room capacity: 860
	º	Banquet
	º	Audio-visual equipment available

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75 Eglinton Ave East
Toronto, Ontario
M4P 3A4

Phone: (416) 485-6060
Toll-free: 1-877-485-6060
For general inquiries click here info@sunquest.ca

Mon - Fri: 9:00am - 8:00pm
Sat: 9:00am - 4:00pm

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