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NEWSLETTER

RIU CANCUN

BeachResort is located directly on the beach.
| ScubaScuba diving at or near hotel.
| TennisTennis at hotel or within walking distance (bringing your own equipment is recommended).
| GolfGolf course on property or golf included in hotel package or golf deal available.
| HoneymoonsSpecial features for honeymooners available or included.
| Kid's ClubSupervised children's activities or kids entertainment program available.
| 3 Kids

Book This Property Now

HOLIDAY INFO

MANDATORY INFORMATION:



	MINIMUM AGE CONDITIONS - RIU HOTELS
	º	Minimum age requirement: During March 01-April 30 each year, at least one person in the room must be a minimum of 21 years of age. During the rest of the year, at least one person in the room must be a minimum of 18 years of age. This does not apply when children are traveling with their parents and are booked in their own room. Student groups or "springbreakers" will not be permitted at any time during the year. This year round restriction applies to all Riu Hotels in Mexico.

	BANKING SYSTEM ON EXCHANGE OF DOLLARS FOR PESOS
	º	We have just been advised that in order to regulate the quantity of dollars entering the Mexican banking system, beginning September 14, 2010, the Mexican Government will cap the amount of dollars foreigners can exchange for pesos in Banks & Money Exchange Establishments to no more than US$1,500 per month. This measure will not affect any purchases made with credit cards or debit cards in Mexico, nor the amount of CASH (in Mexican pesos) an International Tourist can withdraw from an ATM machine on a daily or monthly basis. It is recommended that all travelers bring Mexican pesos as well as their credit and/or debit cards to minimize any inconvenience the exchange cap at Banks may cause.

PROMOTIONS / ADDITIONAL INFORMATION:



	Children
	º	'Children 2-12yrs pays a disconted rate.Children rates applies when sharing with 2 full paying adults. 'Children rates applies to 1st & 2nd child when sharing with 2 adult.

	Booking Information
	º	'Central reservation @ Punta Cana Office: 'PH. 1 809 221 6725/689 2126 'FX. 1809 552 1481'EM. riureservations01@riu.com 'Contact: Maria Angeles Fernandez
	º	INTERNAL REMARK

	Cancellation Information
	º	'1 night within 3 days of arrival except christmas/new years and feb/march where a 3 night penalty will aply.
	º	INTERNAL REMARK

	Res-Private
	º	Please add the arrival time to all Riu bookings
	º	INTERNAL REMARK

HOTEL DESCRIPTION:

So very popular for its delightful mood of comfort and the umpteen activities available for everyone, we've upped our accommodation inventory this year at RIU Cancun to ensure we can handle the ever increasing demand. While kids burn energy at their own mini-club, pool and playground, indulgences aplenty of the grown-up kind await parents!

HOTEL GENERAL INFORMATION:


	General information
	º	Date of built or opened: 5/16/2003
	º	Number of buildings: 2
	º	Total number of rooms: 569
	º	Number of Suites: 88
	º	Floors in hotel : 14
	º	Elevators
	º	Floors in rooms: 8
	º	Elevators
	º	Car parking on site
	º	Cost per day: FREE
	º	Check-in time: 1500
	º	Check-out time: 1200
	º	Late check-out available
	º	Check-out details: If hotel has the availability

	Suitable for
	º	Singles
	º	Couples
	º	Families
	º	Seniors
	º	Groups
	º	No student groups at March break

HOTEL LOCATION:

•	Town/Area the hotel located in: Hotel Zone - Cancun

	Transfer from airport
	º	Distance(km): 20
	º	Time(mins): 60

	Surrounding areas

		Nearest Town: Downtown Cancun
		°	Distance(km): 10
		°	Time(mins): 30
		°	Taxicost approx($): 12

		Other attractions: Convention Centre (walking distance)
		°	Times(mins): 5

	Surrounding Facilities
	º	Shopping area: Plaza Caracol - across the street

	Surrounding Facilities

		Nightlife area: Party Center
		°	Distance(km): 0.5
		°	Time(mins): 5
	º	Restaurants: Plaza Caracol - across the street

		Medical Facility: Hospital
		°	Distance(km): 9
		°	Time(mins): 18
		°	Taxicost approx($): 12
	º	Neighbouring hotels: Riu Palace las Americas

	Public transportation
	º	Transportation available near hotel
	º	Public transportation
	º	Details: Bus or Taxi

HOTEL FACILITY:

•	Babysitting service
•	Medical services - Doctor
•	Maid service
•	Laundry service
•	Dry cleaning
•	Wake-up service
•	Tour desk
•	Nightclub/disco
•	Credit cards accepted
•	Travellers cheques accepted and cashed
•	Canadian travellers cheques accepted and cashed
•	Currency accepted in hotel Specify: USD, CDN
•	Money Exchange at hotel
•	Car rental
•	Spa on site
•	Fitness gym room on site
•	Beauty salon/barber/hairdresser
•	Shops on site
•	Golf course nearby
•	Wedding packages
•	Honeymoon packages
•	Business center
•	Telephone
•	Fax
•	Internet
•	Photocopier
•	Printer
•	Meeting rooms/Conference facility
•	Bottled water available free of charge
•	Soft drink machines
•	Ice machines
•	Restaurants on site
•	Bars on site
•	Watersports center
•	Childrens playground
•	Childrens pool area
•	Voltage: 120
•	Ironing board/Iron
•	Hairdryer
•	High chairs available in restaurants
•	Adjoining rooms available
•	Rollaway beds available
•	Cribs available
•	Others services: Terrace-solarium. Use of computers with internet access (additional charge) Free wireless internet access in the lobby. Watersports center- extra charge.

ROOM FACILITY ALL:


General Information
º	Air conditioning
º	Ceiling fan
º	Tiled floor
º	Shower
º	Tub
º	Hairdryer
º	Vanity mirror
º	Iron/Ironing board

Electronic Information
º	Television in room
º	Satellite/cable
º	Alarm clock radio
º	Phone
º	International call facility
º	In room safety deposit box

Amenities Information

	Mini bar
	°	Replenished
	°	Contents may include: Water, Beer, Soda

	Liquor dispenser
	°	Replenished
	°	Contents may include: Tequila, Rum, Brandy

	Balcony
	°	Comment: or terrace

	Terrace
	°	Comment: or balcony
º	Furniture on balcony or terrace

POOL GENERAL INFORMATION:

•	Jacuzzi
•	Number of Jacuzzi: 2
•	Chairs available
•	Sun lounger available
•	Towels available

	Swim-up bar
	º	Hours of operation from 0900 to 1700

	Bar near pool
	º	Hours of operation from 0900 to 1700

	Restaurant near pool
	º	Hours of operation from 1030 to 2230

	Snack-bar near pool
	º	Hours of operation from 0000 to 2400

•	Others: Hours subject to change. Umbrellas.

ADULT POOL:


	Adult pool name: Pool 2
	º	Part of main pool area
	º	Steps
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

	Adult pool name: Pool 3 (Heated during winter)
	º	Part of main pool area
	º	Steps
	º	Heated
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

	Adult pool name: Pool 1
	º	Separate pool area
	º	Steps
	º	Freshwater
	º	Chairs available
	º	Sun lounger
	º	Towels

CHILD POOL:


	Children pool name: Kids Pool 1
	º	Pool feature - Walk in
	º	Wading
	º	Depth: 50 cms
	º	Freshwater
	º	Sun lounger
	º	Towels available

LOCATION TO BEACH AND FACILITY:


Beach Information
º	Name: Caracol Beach

Location to beach
º	Directly on: Beach Bay
º	Beach on site

Features of Beach
º	Type of sand: Coral
º	Color of sand: White
º	Swimmable features
º	Public beach

Amenities On Beach
º	Motorized watersports allowed
º	Clothing optional area on beach
º	Palapas/huts on beach

Amenities On Beach

	Lounge chairs on beach
	°	Charge: $Complimentary
º	Towels available

RESTAURANTS:


	Restaurant name: Don Juan
	º	Type Of Food: Mexican/Buffet
	º	Location: Main Restaurant
	º	Fully enclosed eating area
	º	Open air eating area
	º	Air-conditioned eating area
	º	Ceiling fans in eating area
	º	Dress code in effect
	º	Dress code details: Men must wear long pants
	º	High chairs
	º	Breakfast
	º	Lunch
	º	Dinner

	Restaurant name: Corazone
	º	Type Of Food: Theme Restaurant
	º	Location: Lobby Area
	º	Fully enclosed eating area
	º	Air-conditioned eating area
	º	Ceiling fans in eating area
	º	Dress code in effect
	º	Dress code details: Formal
	º	High chairs
	º	Reservations required
	º	How to reserve: Every morning in the Main Buffet.There are 2 sittings for Dinner.

	Restaurant name: Kawachi
	º	Type Of Food: Japanese
	º	Fully enclosed eating area
	º	Air-conditioned eating area
	º	Ceiling fans in eating area
	º	Dress code in effect
	º	Dress code details: Formal
	º	High chairs
	º	Reservations required
	º	How to reserve: Every morning in the Main Buffet.There are 2 sittings for Dinner.

	Restaurant name: Snack Bar
	º	Type Of Food: 24 hour sports/snack bar

	Restaurant name: La Mision
	º	Type Of Food: Continental
	º	Location: Pool Area
	º	Fully enclosed eating area
	º	Open air eating area
	º	Ceiling fans in eating area
	º	Dress code in effect
	º	Dress code details: Formal
	º	High chairs
	º	Breakfast
	º	Lunch
	º	Dinner

BARS:


	Bar name: Wet'n Drinking
	º	Location: Pool Area with swim up
	º	Operation hours/days: 1000-1730. Bar hours are subject to change.

	Bar name: La Fiesta
	º	Location: By the Theatre, lounge bar
	º	Operation hours/days: 1800-2400. Bar hours are subject to change.
	º	Entertainment: Full Entertainment

	Bar name: Sports Bar
	º	Operation hours/days: 24 hours. Hours are subject to change.

	Bar name: La Punta
	º	Location: Lobby Bar
	º	Operation hours/days: 1000-2400. Bar hours are subject to change.
	º	Entertainment: Full Entertainment

	Bar name: El Faro
	º	Operation hours/days: 1000-1800. Bar hours are subject to change.

ENTERTAINMENT LIST:


	Entertainment name: Full Entertainment
	º	Type of entertainment: Sports, games, contests, etc.
	º	Days of week: Daily
	º	Available on: Daytime
	º	Hours of operation from 1000 to 1700

	Entertainment name: Daily activities
	º	Available on: Daytime

	Entertainment name: Nightly Entertainment
	º	Type of entertainment: Entertainment
	º	Days of week: Nightly
	º	Available on: Nighttime

	Entertainment name: Theatre
	º	Type of entertainment: Live Music and Riu Theme Shows
	º	Days of week: nightly
	º	Available on: Nighttime
	º	Drink included
	º	Location: Theatre

	Entertainment name: Disco
	º	Type of entertainment: Disco Music
	º	Days of week: 6 nights per week
	º	Available on: Nighttime
	º	Drink included to 2:00am
	º	to: 2:00am
	º	Location: Pacha Disco

KIDS CLUB GENERAL INFORMATION:

•	Supervised childrens program available

	Kids club detail

		Club name: RiuLand
		°	Age range from 4 yrs to 12 yrs
		°	Days of operation: Daily
		°	Hours of operation from 1000 to 1700
		°	Separate sleeping area
		°	Food provided
		°	Indoor activities
		°	Outdoor activities
		°	General notes: Mini-club and childrens playground No Kids Club between 1200 - 1500. Hours subject to change. The dynamic new RiuLand concept will introduce kids to nature, ecology, groups sports, theatre and cultures ofof the world through play. Kids are divided into two age groups, 4-7 and 8-12, each with their own programs and entertainment.

GOLF COURSE:


	Course name: Hilton Golf Club
	º	Course location: Nearby

	Course name: Cancun Golf Club at Pok Ta Pok
	º	Course location: Nearby

	Course name: Mayan Palace Riviera Maya
	º	Course location: Nearby
	º	Course designed by: Jack Nicklaus
	º	Number of Holes: 18

GOLF RESERVATION:


	Course reservation information
	º	Course Name: Hilton Golf Club
	º	Book Locally
	º	Pay Locally
	º	How to reserve tee-times: 20 percent off vs. published rates. reservations 24 hours in advance for all guests.
	º	Course Name: Mayan Palace Riviera Maya
	º	Book Locally
	º	Pay Locally
	º	How to reserve tee-times: 50 percent off-final rate: $80USD

GOLF PACKAGE INFORMATION:


	Package Information
	º	Date From: 01-JAN-11
	º	Date To: 31-DEC-11
	º	Package name: Hilton Golf Club #2
	º	Package available at course: Hilton Golf Club
	º	Mandatory
	º	Instruction: 2 bottles of water per player. Fresh towels

HONEYMOON:


Honeymoon Package Name:Honeymoon Bonus

	General Information
	°	Date From: 01-NOV-08
	°	Date To: 31-OCT-20
	°	When to reserve/request : At time of booking.
	°	Marriage documentation required
	°	Further requirements to qualify: Marriage certificate required upon check-in. Travel must be within 6 months of marriage. Inclusions subject to change.

	Special Inclusions
	°	Others: Surprise gift upon arrival.

SPORTS ACTIVITIES:


	Tennis
	º	Total number of courts: 1
	º	Outdoor: 1
	º	Surface outdoor: Hard court
	º	Daytime (AI)
	º	Lit courts (AI)

	Land sports
	º	Beach volleyball (AI)
	º	Table tennis (AI)
	º	Pool (AI)
	º	Use of bicycles
	º	Aerobics (AI)
	º	Others: extra charge for bicycle hire, golf course nearby (extra charge)

	Water sports - General
	º	Windsurfing (AI)
	º	Sailing (AI)[$ payable locally]
	º	Catamaran (AI)
	º	Canoeing[$ payable locally]
	º	Kayaking (AI)
	º	Waterski-ing[$ payable locally]

	Water sports - Special
	º	Jetski[$ payable locally]
	º	Banana boats[$ payable locally]
	º	Water aerobics (AI)
	º	Snorkelling (AI)
	º	Others: Parasailing and other assorted water sports available nearby (extra charge)

	Scuba diving
	º	Scuba diving availible through hotel
	º	Courses available through : Another company. Company name: Scuba Caribe
	º	Beginners courses availible (AI)
	º	Location: At hotel
	º	Free introductory lesson
	º	In-pool lessons/clinic
	º	Introductory course details: Introductory scuba lesson in pool

(AI) = All Inclusive items are included with packages only.

ALL INCLUSIVE:


Package Inclusions
º	Room Category Name: Applicable To All Categories , All-Inclusive
º	Date From: 01-NOV-08
º	Date To: 31-OCT-20

Restaurants Included
º	Breakfast available (AI)
º	Food type: Full American breakfast buffet and on the spot cooking stations
º	Limits: Daily
º	Lunch available (AI)
º	Food type: Hot and cold buffet and on the spot cooking stations
º	Limits: Daily
º	Dinner available (AI)
º	Food type: Buffet and dishes prepared on the spot
º	Limits: Daily
º	Snacks daily (AI)
º	Hours of operation: 24 hours (hours are subject to change)
º	A la carte dining (AI)
º	Location: 4 a la carte restaurants (Don Juan, Corazone, Kawachi, La Mision) Reservation is required. Men must wear long pants and sleeved shirts
º	Use of restaurants: On site
º	Use of restaurants details: Buffet and made to order food stations. Choice of 2 seatings for dinner (dress code in effect for all restaurants for dinner). Continental Breakfast/snacks available from 0700am-12:00pm Theme dinners twice a week.

Beverages included
º	Soft drinks (AI)
º	Domestic brand beer (AI)
º	Hours available if restrictions in place: Until 0200 (including disco)
º	Domestic brand liquor (AI)
º	Hours available if restrictions in place: Until 0200 (including disco)
º	International brand beer (AI)
º	Hours available if restrictions in place: Until 0200 (including disco)
º	International brand liquor (AI)
º	Hours available if restrictions in place: Until 0200 (including disco)
º	Comments: Domestic and select imported drinks. 24 hour sports/snack bar offering snacks, hours subject to change.

Beverages included

	Access to bars
	°	On site
º	Mini bar (AI)
º	Liquor dispenser (AI)
º	Liquor dispenser notes: Mini-bar and Liquior dispenser are restocked regularly.

Activities included
º	Kids club
º	Theme night dinners (AI)
º	Gratuities (AI)

(AI) = All Inclusive items are included with packages only.

HEALTH AND WELLNESS:


	Fitness room/Gym
	º	Facilities on site
	º	Other floor exercise equipment
	º	Private showers
	º	Sauna
	º	Jacuzzi

	Spa
	º	Facilities on site
	º	Basic beauty services[$ payable locally]
	º	Massage services[$ payable locally]
	º	Couples treatments available[$ payable locally]
	º	Manicure treatments[$ payable locally]
	º	Pedicure treatments available[$ payable locally]
	º	Facial treatments available[$ payable locally]
	º	Body treatments available[$ payable locally]
	º	Aromatherapy available[$ payable locally]
	º	Reflexology available[$ payable locally]
	º	Specialist treatments available[$ payable locally]
	º	Sauna available
	º	Jacuzzi/s available
	º	Hair services available

NATURE INTERESTS:

•	Botanical Gardens
•	Ecological tours(Weather permitting)
•	Ecological path/walks
•	Mangrove tours
•	Animal rescue and treatment programs
•	Aquarium

HEALTH AND SAFETY:

•	Pools Depth markers present
•	Pools Water clean and clear
•	Balconies Height greater than or equal to 850 mm
•	Balconies Gaps between railings more than 100 mm
•	Balconies Safe and sturdy
•	Glass doors In rooms Large expanses of glass marked
•	Glass doors On property Large expanses of glass marked
•	Gas water heaters in rooms

SPECIFIC ROOM AMENITIES:


Special room amenity: Hotel Room Oceanview

	Room setting
	°	Max occupancy: 4
	°	Max adult occupancy: 3
	°	Max child occupancy: 2
	°	Infant included

	Bedding Configuration
	°	King bed or 2 double beds

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Tiled floor
	°	Shower
	°	Tub
	°	Hairdryer
	°	Vanity mirror
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Radio
	°	Alarm clock radio
	°	Phone
	°	International call facility
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Replenished
	°	Contents may include: Water, Beer, Soda
	°	Liquor dispenser
	°	Replenished
	°	Contents may include: Tequila, Rum, Brandy
	°	Balcony
	°	Comment: Balcony or Terrace with Oceanview
	°	Terrace
	°	Comment: Balcony or Terrace with Oceanview
	°	Furniture on balcony or Terrace

Special room amenity: Junior Suite Oceanview

	Room setting
	°	Max occupancy: 4
	°	Max adult occupancy: 3
	°	Max child occupancy: 2
	°	Infant included
	°	Unique selling description: larger room with split level sitting area and double sink and vanity mirror. Limited rooms have King beds

	Bedding Configuration
	°	King bed or 2 double beds
	°	Sofa bed

	Special Amenities
	°	Living area
	°	Other: double sink, larger rooms with split level sitting area with sofa bed, limited rooms have king beds.

	General Information
	°	Air conditioning
	°	Ceiling fan
	°	Tiled floor
	°	Shower
	°	Tub
	°	Hairdryer
	°	Vanity mirror
	°	Ironing Board/Iron

	Electronic Information
	°	Television in room
	°	Satellite/Cable
	°	Radio
	°	Alarm clock radio
	°	Phone
	°	International call facility
	°	In room safe/safety deposit box

	Amenities Information
	°	Mini bar
	°	Replenished
	°	Contents may include: Water, Beer, Soda
	°	Liquor dispenser
	°	Replenished
	°	Contents may include: Tequila, Rum, Brandy
	°	Balcony
	°	Comment: Balcony or Terrace with oceanview
	°	Terrace
	°	Comment: Balcony or Terrace with oceanview
	°	Furniture on balcony or Terrace

	Others
	°	Sitting area

SHOPS ON SITE:

•	Gift shop
•	Clothing store
•	Jewellery store
•	Internet cafe
•	Local Vendors Stalls
•	Local arts and crafts
•	PADI/Dive center shop

MEETING AND CONFERENCE ROOM:


	Meeting Room Name: Cocktail Receptions
	º	Room capacity: 100

	Meeting Room Name: ClassRoom Facility
	º	Room capacity: 125

	Meeting Room Name: Theatre Facility
	º	Room capacity: 175
	º	Lecture style
	º	Classroom
	º	Cocktail/Reception
	º	Electrical outlets
	º	Audio-visual equipment available
	º	Copying/collation of material facilities
	º	Flip charts available

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75 Eglinton Ave East
Toronto, Ontario
M4P 3A4

Phone: (416) 485-6060
Toll-free: 1-877-485-6060
For general inquiries click here info@sunquest.ca

Mon - Fri: 9:00am - 8:00pm
Sat: 9:00am - 4:00pm

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