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Hurricane Policy

Hurricane Policy - Terms & Conditions


Hurricane Watch/Warnings
Prior to Departure:

• If an official watch or warning (Category 1 or higher) is issued by the relevant local government or the National Hurricane Centre/ Tropical Prediction Centre and if theHurricane is forecast to affect a destination within the Watch or Warning  area during the passengers scheduled holiday or
• If a hurricane has passed through the destination within one week prior to departure:

We will offer the following options:

Change Departure Dates:
• The new date must be for the same flight, hotel & duration but for another week.
  (travel must be completed by Dec. 8/10 (2 week holiday) and Dec. 15/10 (one week holiday).
• The passenger must pay the price difference at system rate if higher.

• There will be no refund if the cost is lower.

Change Destinations:
• The new destination must be another Sunquest destination not affected by a hurricane.
• Departure must be within four weeks of the original departure date.
• Passenger must pay the price difference at system rate if higher.
• There will be no refund if the cost is lower.

Continue with existing travel arrangements:
(as long as Sunquest is still operating)
• No compensation or refund if this option is taken.

If the flight is not operating within 24 hours of original departure time:

• Full refund (excluding travel insurance)

Hurricane while in Destination:
• If passengers are repatriated or evacuated either due to an impending hurricane or due to conditions following a hurricane.
• If passengers choose to make their own way home following a hurricane watch or warning(Cat 1 or higher) or after a hurricane has passed.

We will offer the following:
Future travel credit:
• Credit is valid for one year for the value of the unused accommodation portion of the holiday
• Does not include airfare or incidental expenses.
• Does not apply to air only passengers.

Sunquest Hurricane Policy is valid for all Mexico and Caribbean departures between June 1 & Nov. 30, 2010. This policy is subject to change or withdrawal at any time.
This policy is subject to change or withdrawal at any time.

Issue date: May 26, 2010

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