| Q: Can I reserve and buy a ticket via Sunquest Vacations? |
| A: Yes! Sunquest Vacations is Canada's first multi-functional reservation system on the web. |
| Q: What if there is a problem with my ticket? |
| A: You can dial the number on your receipt. Someone will help you with any problems that can possibly occur. |
| Q: How are the tickets delivered? |
| A: After purchasing your ticket online, you will receive a confirmation e-mail. This is not your ticket. Your electronic documents are sent to your e-mail address separately, approximately a week prior to your departure. At that time, you may also print your ticket, directly from our website. |
| Q: Will I have to give my credit card information over the net? |
| A: Yes, it is necessary. It is just as safe using your card on our site as it is at your favourite restaurant - maybe even safer. Moreover, the rules regulating credit card usage is the same on the internet as is for other utilities. You would be responsible for no more than $50 in the event of fraud. With a single click you can access Sunquest Vacations and see all your transactions protected by SSL technology protocols and normal private network security systems. SSL technology scrambles your credit card information BEFORE it even gets to the net. This renders internet purchases as safe as telephone purchases. We will protect the security of your credit card. As soon as you purchase something via Sunquest Vacations, your credit card will be protected against all non authorized usage. If non authorized fees are charged to your credit card within the 12 months following your transaction with Sunquest Vacations, you are held responsible for the fees. This responsibility will be limited to a maximum of $50 (under certain reasonable conditions). |
| Q: Why should I deal with Sunquest Vacations instead of other agencies over the net? |
| A: Whether for pleasure or business, Sunquest Vacations is the travelling tool for you. We have developed special technology in order to meet your precise needs and added a special touch in order to understand you, the customer, better than any other on-line system available. We offer the biggest selection of destinations and package deals available in Canada. |
| Q: How will I know that I am getting the best prices? |
| A: While surfing our site, you have access to all the information available from airline companies dealing with the SIREV booking system. After studying all possibilities and having selected a flight that responds to your needs you will be convinced that the first criteria is to help you find the absolutely lowest price available. That is exactly what you will get each and every time. |
| Q: How can I suggest improvements for the Sunquest Vacations site? |
| A: There is a commentary button on our site. Suggestions are appreciated. |
| Q: I saw an ad for a flight with a better price. Why is it that I do not get this price via Sunquest Vacations? |
A: There are two possible reasons:
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| Q: I know that this airline has a flight for this time, but it is not listed on Sunquest Vacations. Why? |
| A: We only show available seats. If the flight is sold out, it will not be displayed. |
| Q: What if I have more questions? |
| A: You are welcome to send questions to us at anytime. Our e-mail address is info@sunquest.ca. |